There are only a handful of call center software features that vary in a meaningful way between vendors. Here’s what you need ...

TRAI has been sending out SMSes clarifying that the authority doesn’t send messages or calls. However, now fraudsters have ...

Premier is a leading healthcare improvement company, uniting an alliance of approximately 4,350 U.S. hospitals and 325,000 ...

Applying to jobs is a part of Paloma Canseco's regular routine right now, talking to an interactive AI powered recruiter on ...

Pretty straightforward, right? Your Interactive Voice Response (IVR) system collects information and passes the call to your Automatic Call Distributor (ACD), which passes your call to an appropriate ...

TWO AI, an AI startup backed by Jio has launched a sophisticated voice-to-voice AI model called Sutra HiFi. Leveraging a Dual ...

Winning cities in the 2024 Digital Cities Survey are not only modernizing their IT infrastructure — they're investing in digital equity programs, upgrading resident-facing services and prioritizing ...

Artificial intelligence has made it extraordinarily simple to copy someone’s voice — allowing thousands ... creative technologist specializing in interactive and experimental storytelling ...

The technology puts voice actors, often-nameless professionals, in a precarious position. Remie Michelle Clarke at Moynihan Russell Studios in Dublin. (Illustration by Tucker Harris/The Washington ...

The exhibit opens on Nov. 1 in the museum’s new 46-seat Alan and Halina Zimm Theater of Remembrance, which was built specifically to feature the unusual interactive display ... of the Holocaust as a ...

Reaffirming its commitment to safeguarding citizens’ rights, Pakistan has told a UN panel that authorities in Indian Occupied ...