Medallia, global leader in customer & employee experience, announces Jagrit Malhotra as Chief Revenue Officer - contact ...

Shortlist has been announced for the 27th annual Cnect Wales Contact Centre Awards, ahead of ceremony on the 26th September ...

The Group specialises in contact centre, AI, CRM and data insight technologies and works with major brands worldwide, ...

Agentic AI Is Not About Replacing Contact Centre Agent but Will Redefine the Work They Do. Kevin McGachy Sabio Group, ...

How AI Can Sustain Productivity in the contact centre during the Peak Holiday Season. Although many people may be on summer ...

Bad Habits That Kill Your WFM Strategy - Jim Fleming, WFM Solutions Consultant at Sabio Group discusses. - Contact Centre ...

IPI enables brands to meet their digital transformation goals with creative and innovative Contact Centre, Cloud and ...

More than 60% of contact centres say customer interactions are becoming more challenging – not because customers are angry, ...

The return of voice: AI’s unlikely role in shaping the future of CX in the contact centre – Lewis Gallagher, Transformation Consultant at Netcall Recent years have seen the customer experience (CX) ...

NiCE Unveils 2025 International CX Excellence Award Winners, Spotlighting the Game-Changers in AI-Driven Customer Service Automation. This year’s winners highlight the transformative impact of CXone ...

This deployment reinforces Staysure’s commitment to delivering seamless, personalized, and trustworthy digital travel insurance experiences. CXone Mpower was chosen through a competitive tender ...

mystery shopper at South Cambridgeshire District Council Contact Centre found 98% of advisors answered enquiries to a high standard.