Shortlist has been announced for the 27th annual Cnect Wales Contact Centre Awards, ahead of ceremony on the 26th September ...

Medallia, global leader in customer & employee experience, announces Jagrit Malhotra as Chief Revenue Officer - contact ...

The Group specialises in contact centre, AI, CRM and data insight technologies and works with major brands worldwide, ...

Agentic AI Is Not About Replacing Contact Centre Agent but Will Redefine the Work They Do. Kevin McGachy Sabio Group, ...

How AI Can Sustain Productivity in the contact centre during the Peak Holiday Season. Although many people may be on summer ...

IPI enables brands to meet their digital transformation goals with creative and innovative Contact Centre, Cloud and ...

Bad Habits That Kill Your WFM Strategy - Jim Fleming, WFM Solutions Consultant at Sabio Group discusses. - Contact Centre ...

More than 60% of contact centres say customer interactions are becoming more challenging – not because customers are angry, ...

Capita have advised staff at their contact centres working on the Scottish Power contract of the ‘risk’ to their jobs and have entered a 45 day period of consultation with both Unions and Staff.

The State of UK Business Process Outsourcing: Technology, AI, and Growth StrategiesBPOs are looking to grow and they want AI and automation to help drive them forwards… MaxContact’s State of UK ...

Journeycall, an Arbroath based outsource contact centre, has won three outsource contract extensions with Transport for London (TfL).

Connecting Wales – 4net and Welsh public sector working together to support collaboration across local government Award-winning 4net Technologies, Avaya’s International Cloud Partner and Innovation ...