Scam texts are eroding trust in SMS marketing, creating a "friction tax" for retailers as customers ignore legitimate ...

Sales teams face a crossroads: one path sidelines reps with automation, while the other uses AI to elevate human-centric selling. At the center of this shift is a paradox: AI anxiety is real, but ...

Checkout friction often determines whether a sale happens — but post-purchase refund friction can erode profit margins. New data suggests that expanding payment options may be one of the most ...

Marketing leaders expect SEO and AI search to grow side by side, at least in the short term, according to new research from mobile analytics and marketing tech firm Branch. Branch’s AI Search and ...

In the print industry, e-commerce success now hinges on connecting automated digital workflows with slower, real-world production processes. According to web-to-print software provider Infigo, demand ...

As fleets of autonomous robots expand across warehouses and retail operations, the robots-as-a-service (RaaS) market is projected to grow more than 30% annually through 2030 — driving demand for more ...

Marketing with generic email blasts is outdated. It’s time to put a new tool to work: personalized outreach. Email lead-generation expert Raphael Yu argues that “spray and pray” advertising tactics ...

Organizations are spending heavily on AI-driven sales enablement — yet execution on the ground continues to lag. Industry reports show 2025 was a tough year for sales teams, with slipping quotas, ...

Rising expectations for rapid responses are draining the life from asynchronous customer support, according to a new study by a global customer support platform for e-commerce brands and online ...

As AI shopping agents remove friction from online commerce, they are also erasing the behavioral signals retailers rely on to detect fraud — creating a visibility gap that could trigger the largest ...

The one-size-fits-all approach of legacy enterprise resource planning (ERP) systems continues to frustrate mid-market retailers, where thin margins leave little room for slow or rigid software. Most ...