Loyalty programs do not need to be rethought entirely. However, they do need to be accessible across the full journey.

Retailers are no longer asking why digital signage is important; instead, they're asking how these systems can transform ...

Large language models (LLMs) aren't just for research anymore. They're becoming the actual storefront, moving from the ...

Barry will be replaced by another executive at the company, Chief Customer, Product and Fulfillment Officer Jason Bonfig.

For years, speed helped build customer loyalty. Brands could keep up with consumer expectations while rewarding customers ...

Retail has always been about conversation. Long before artificial intelligence, the best store associates knew the real sale happened in the exchange — the “what are you looking for today?” that ...

Retailers are facing mounting pressure from one area that’s become impossible to ignore: labor. Pricing, promotions, and ...

Staples announced Tuesday a strategic partnership bringing Party City inside more than 700 Staples locations nationwide and on Staples.com.

According to Manhattan Associates’ latest report, Unified Commerce Powers Future Retail Success, the retailers pulling ahead ...

For years, the marketing industry has been nudged toward a narrative of convergence: that influencer marketing and affiliate ...