Whether the animals they love are in urgent need of major surgery or simply due for an annual health checkup, pet parents around the country count on the expert doctors and support staff at Mission ...

As Jim Dvorkin, our SVP of Customer Experience Products, puts it: “What we’re delivering is complete customer intelligence—comprehensive analytics that capture every voice conversation detail. When ...

Delivering an effortless customer experience is crucial. Customers expect fast, efficient, and seamless interactions with brands, and any friction can drive them away. Customer effort score (CES) is a ...

Host successful virtual and hybrid events with RingCentral. Easy setup, detailed analytics, and CRM integrations for measurable ROI.

If your business is growing, so too will be the number of customer interactions or sales conversations you need to handle every day. At a certain point, your in-house staff or contact center agents ...

Allow for direct live agent access No IVR should trap callers in endless loops. A customer should always be able to speak with a live agent, especially in critical situations. For example, if a caller ...

Mexico uses the same 800 prefix, but with 52 as the country code. 0800 is the most recognizable toll-free number prefix in the UK, with 0808 close behind 1800 denotes toll-free numbers in Australia In ...

Image Source Contact centres can also use data from customer relationship management (CRM) software. By putting this to work in a contact centre, you can collect larger quantities of customer data and ...

Image Source Customer experience and satisfaction lies at the forefront of many companies’ strategies. That means recognising that your customer may choose different channels to communicate with you ...

Les centres de contact sont ainsi en mesure de résoudre les problèmes plus rapidement qu’auparavant, ce qui rend les clients heureux et soulève des commentaires élogieux. 6 principes pour une ...

What is meeting fatigue Virtual meetings: More tiring than face-to-face meetings Causes of meeting fatigue 6 warning signs of meeting fatigue 9 tips to combat meeting fatigue Create a meeting agenda ...

Disable copy and paste from RingCentral into any non-managed, 3rd party app. Block all jailbreak devices from logging into RingCentral. Encrypt data that is stored in the RingCentral app to avoid ...