Trump dominated Davos. But Canada’s Carney was the star. Polaris to close Wisconsin plant following Indian Motorcycle sale What are ‘exploding trees’? The winter phenomenon may not be what you think ...

Funny and questionable decisions people have actually made. Donald Trump changes his mind on tariffs again Rob Gronkowski reveals he’s never spent any of his NFL salary Suspected mountain lion attack ...

Government reporters Lisa Rein, Meryl Kornfield and Hannah Natanson can be reached securely on Signal at (202) 821-3120, (301) 821-2013 and (202) 580-5477, respectively. The Social Security ...

You’re gonna love me for this. Say you’re calling customer service because you need help. Maybe your bill is wrong, your service is down or you want a refund. Instead of a person, a cheerful AI voice ...

Dear Liz: I just read your column about cardholders being fearful of canceling a card. Here’s my story. I made an online purchase with a credit card I’ve had since 1981. The purchase turned out to be ...

I was pretty sure I was being pranked or scammed when a collections company called to inform me that I owed $15.23 in unpaid Oklahoma tolls. I told the caller bluntly that I was certain it was a scam ...

This is just one of the stories from our “I’ve Always Wondered” series, where we tackle all of your questions about the world of business, no matter how big or small. Ever wondered if recycling is ...

Let’s clear the air—“customer service” (CS) isn’t some vague, dial-tone promise you’ve heard tossed like cheap confetti. CS is the company’s relationship with a customer, from first contact through ...

Imagine walking into a coffee shop, being polite to the barista, and leaving a tip. It seems like you've done everything right, right? Well, one customer posted on Reddit that he was mocked by the ...

AI agents are boosting efficiency, cutting costs, and improving customer satisfaction. By 2027, 50% of service cases are expected to be resolved by AI. 4 out of 5 service leaders say AI agent ...