Strategic partnership leverages AI-powered insights to improve customer engagement, speed, and service consistency across ...

Deutsche Telekom, the German cell provider—which holds a majority stake in T-Mobile—is partnering with ElevenLabs to enable ...

Are your CSRs truly helping customers, or are they spending half the day handling calls that should never reach them?

This 911 call center never sleeps, fielding about 4,000 calls every day. In 2025 alone, the lines have lit up 2.1 million ...

Learn how contact center managers can reframe call center QA scorecards as personalized development roadmaps that drive agent skill growth, increase engagement, and build long-term career paths ...

ADMINISTRATIVE LEAVE PER DEPARTMENT. >> PROTOCOL. 12 NEWS INVESTIGATES A SCAM THAT HIT HARD IN WISCONSIN, DRAINING SENIORS LIFE SAVINGS. WE’RE LEARNING. FBI AGENTS BUSTED CALL CENTERS IN INDIA LINKED ...

Add Yahoo as a preferred source to see more of our stories on Google. When the 58-year-old fraud victim told investigators in Maryland the details of how she had been duped out of $1.7 million, they ...

When the 58-year-old fraud victim told investigators in Maryland the details of how she had been duped out of $1.7 million, they knew she was hardly alone. A year-long, expanding investigation — the ...

Humana is launching an artificial intelligence tool that aims to help its call center workers answer beneficiaries’ questions about their coverage, the insurer said Tuesday. Agent Assist, developed in ...

Tulsi Gabbard, the director of national intelligence, brokered the call and President Trump directly questioned frontline agents on the inquiry, The Times has learned. By William K. Rashbaum Devlin ...

Maryland and federal authorities announced Monday that they have shut down three Indian call centers linked to a gold bar scam that stole millions of dollars from American consumers. Authorities said ...