Strategic partnership leverages AI-powered insights to improve customer engagement, speed, and service consistency across ...

Learn how contact center managers can reframe call center QA scorecards as personalized development roadmaps that drive agent skill growth, increase engagement, and build long-term career paths ...

Goodwill Industries of the Southern Piedmont is helping people keep up with changing technology through a three-day training program. Organizers said the course helps people build digital skills ...

THIRUVANANTHAPURAM: Soft skills are the most important skillset in the job market today. Not everyone in a crowd may be strong in this area, but securing a job remains essential. To help aspirants of ...

Ja Morant’s first pregame introduction in FedExForum since Nov. 9 drew a loud reaction from the home crowd on Dec. 12 against the Utah Jazz. After missing 10 games due to a right calf strain, the ...

Nearly seven decades ago, science fiction writer Isaac Asimov imagined the future integration of technology into healthcare with his 1957 novel The Naked Sun: from automated medical monitoring to ...

Leaders from the city of Bowie and Prince George’s County gathered Wednesday, Nov. 12, 2025, to cut the ribbon on a new workforce training center.(WTOP/John Domen) It’s been several months in the ...

Doug Myers is a digital content producer for CBS Texas. A longtime journalist, Doug has worked for four newspapers in Texas and Louisiana and for three television stations in Texas. He has also spent ...

NASHVILLE, Tenn. (WKRN) — A Tennessee nonprofit has raised the alarm over a new plan involving the U.S. Immigration and Customs Enforcement. ICE is looking to build a “national call center” in ...

WASHINGTON, D.C. (WSMV) - U.S. Immigration and Customs Enforcement (ICE) is working to build a call center in Nashville, according to a contract document obtained by Reuters. The Reuters report states ...

NASHVILLE, Tenn. (WTVF) — U.S. Immigration and Customs Enforcement (ICE) may be planning to open a “National Call Center” in Nashville to help law enforcement locate unaccompanied migrant children for ...

NASHVILLE, Tenn. (WKRN) — U.S. Immigration and Customs Enforcement plans to establish a “National Call Center” in Nashville, according to an agency contracting document reviewed by ABC. The document ...