Ramsey Theory Group CEO Dan Herbatschek Releases Enterprise Customer Survey Results on Artificial Intelligence Priorities NEW YORK, NY, UNITED STATES, December 30, 2025 /EINPresswire.com/ — Dan ...

AI receptionist platform proves artificial intelligence can reliably handle real customer conversations at scale.

The first rule for writing litigation survey questions is fundamental: they must be written in a way that can be clearly ...

“Survey fatigue is real,” says Brad Anderson, President of Product and Engineering at Qualtrics. He acknowledged that many ...

A new study by Customer Care Measurement & Consulting (CCMC) and Arizona State University's W. P. Carey School of Business reveals record levels of customer anger, rising online confrontations, and ...

Dear Eric: Many companies are training their employees to “be friendlier.” Now, when I go to pay for my groceries or have bloodwork done at a lab, someone invariably asks me, “so what are you doing ...

Business Affairs is committed to continuous improvement. One way we define, measure, and improve our service to campus is through our annual customer service survey. We aggregate and analyze the data, ...

AI agents are boosting efficiency, cutting costs, and improving customer satisfaction. By 2027, 50% of service cases are expected to be resolved by AI. 4 out of 5 service leaders say AI agent ...

As building and maintaining customer trust becomes integral to long-term success, US customer experience (CX) leaders are stepping up with new strategies and tools aimed at strengthening brand ...