An alleged crypto scammer posing as Coinbase support stole $2M using social engineering according to investigator ZachXBT.

Chatbots and fraud prevention applications are becoming more common, but banks are still doing the essential data work needed so AI can do the more ambitious work around investment recommendations.

We might earn a commission if you make a purchase through one of the links. The McClatchy Commerce Content team, which is independent from our newsroom, oversees this content. When I started testing ...

The Pennsylvania Turnpike Commission has introduced Miles, an AI-powered chatbot, to enhance customer service on its website. Accessible at no cost through www.paturnpike.com, Miles offers timely and ...

I was in the middle of one of those customer service “chats” yesterday when I violated one of my deeply held personal rules. I am moving to a new place, and I had a very simple question: Does my ...

In this blog, we’ve collected more than 1,000 real-life examples of how organizations are embracing Microsoft’s proven AI capabilities to drive impact and shape today’s platform shift to AI. I’m sure ...

From flawed data to legal fallout, hallucinations are a growing risk in AI-powered support. This guide shows how to reduce the damage. Generative AI is everywhere in customer service these days. It ...

Looking for the best AI chatbots? Explore our expert recommendations and detailed reviews to help you choose the right AI assistant for your needs. At this point, artificial intelligence (AI) has ...

Discover how top brands create unforgettable customer service experiences that enhance loyalty, build trust and keep people coming back for more. At the heart of this experience are common triggers ...

Two new products developed in-house, two new bundles of existing apps, and free access to its Rovo AI agent — Atlassian has plenty of product news as the first full day of its Team '25 conference ...

Requirements for agencies to maintain internal communications under the Federal Records Act have come to the forefront of staff discussions in the days following bombshell reporting from The ...

Customer service chat has become an integral component of the customer experience in the digital era of business. However, it is not only necessary to offer customer service chat that will help answer ...