Quit “sane-washing” Donald Trump

“Sane-washing” Trump will ultimately fail. It is a stupid, futile gesture that only lends credence to the idea that the media ...

The NBA's Most Entertaining Official Put on a Show While Calling a Travel

It was a travel and anyone inclined to complain about it simply need watch the little hop routine Kennedy demonstrated. Like ...
Tiny Tim's Adventures on MSNOpinion

Couples Therapy Prank Call Gets Super Weird

In this prank call, someone reaches out to a couples therapist… but the “relationship problems” are anything but normal. From ...

One of ‘The Office’s Funniest Characters Was Never Meant To Even Be on Screen

This beloved Office character started out as a casting associate on the show before appearing in front of the camera.
Cleveland.com

Cavs center Jarrett Allen’s joke about the Knicks was funny until he became the punchline — Jimmy Watkins

CLEVELAND, Ohio — Cavs center Jarrett Allen wore a microphone and a wry smile on Wednesday. He’d concocted a clever joke, and he wanted to deliver it. So, before tipoff of Wednesday’s 119-111 loss to ...
Post and Courier

Richland Co. 911 call center aims to wrap construction soon, nearly a decade after planning began

COLUMBIA — A seven-year process to open a new emergency communications center in Richland County is almost done. Richland County Council discussed the 911 call center in executive session during an ...
WDRB

USA Cares expands lifeline with new Louisville call center to help veterans in crisis

LOUISVILLE, Ky. (WDRB) -- A Kentucky-based nonprofit that helps veterans in crisis is getting a major boost to expand its reach across the country. USA Cares, headquartered in Louisville, is turning ...
Ibj.com

Mayor’s call center workers form union

Taylor O’Neal, a leader in organizing the union for MAC employees, says a key goal is to increase average pay from about $18 an hour to $25 an hour. (IBJ photo/Chad Williams) The Mayor’s Action Center ...
The National Law Review

KEEP HUMANS IN CALL CENTERS ACT?: New Bi-Partisan Bill Aims to Keep Call Centers in America– But It Could be an AI Killer

We collaborate with the world's leading lawyers to deliver news tailored for you. Sign Up for any (or all) of our 25+ Newsletters. Some states have laws and ethical rules regarding solicitation and ...
Los Angeles Times

AI is shaking up call centers, but they aren’t hanging up on human agents yet

Armen Kirakosian remembers the frustrations of his first job as a call center agent nearly 10 years ago: the aggravated customers, the constant searching through menus for information and the notes he ...
The Boston Globe

AI shakes up call centers, but some tasks are better left to humans

NEW YORK — Armen Kirakosian remembers the frustrations of his first job as a call center agent nearly 10 years ago: the aggravated customers, the constant searching through menus for information and ...
11Alive

‘It’s not funny’: Family upset after hearing laughter in 911 call as mom was lying helpless on floor inside locked clinic

ATLANTA — An Atlanta family said they are heartbroken and frustrated after hearing a 911 call in which an after-hours answering service operator laughed while discussing their mother’s emergency. On ...