When artificial intelligence (AI) first entered the customer service landscape, organizations viewed the technology primarily as a way to reduce head count, automate routine inquiries, and minimize ...

Do you want to work from home? Want to avoid stepping foot into an office ever again? Lucky for you, there are tons of w ...

AI’s concealed labor has repeatedly led us to overestimate the technology. Humanoid robots are entering a similar phase.

Human skills, such as knowing when to speak and when to pause, reading body language and creating a safe environment where others can share their views honestly, are crucial. In 2026, relationship ...

Whether they’re delivering food or folding your laundry, consumer-facing robots are increasingly being designed to be more ...

The delivery experience is more than logistics. In fact, it’s the last, and possibly the most important, customer touchpoint.

For some organizations and individuals, losing the social interaction of working in the office can cause problems.