Quebec's Human Rights Tribunal has ordered a Montreal-area hair salon to pay $500 in damages to a non-binary person. The ...

CANOPY reports AI will transform the workplace by 2026, enhancing productivity, reshaping culture, and requiring new skills ...

As flights are getting longer and aircraft are becoming more fuel efficient, passenger and crew well-being has become all the more important. The Airspace cabin encompasses this, and it features the ...

As generative AI (GenAI) is becoming active in more aspects of business. Gartner reported that by 2030, cost per resolution for generative AI (GenAI) will exceed $3, higher than many B2C offshore ...

When you're a business owner, it's hard to be everywhere at once — even though, your venture kind of demands it of you, especially if you're a solopreneur. Luckily, there are lots of tools on the ...

Almost three of every four restaurant orders in the U.S. weren’t eaten in a restaurant, according to recent data. We spoke to readers who are devoted to delivery but question the costs. Almost three ...

SACRAMENTO, Calif — During the COVID-19 pandemic, Assemblymember Rick Chavez Zbur was helping his mom get medication, but what he thought would be a straightforward call to the pharmacy turned into ...

As we bank in today’s financial age, technology is everywhere. Mobile apps allow us to deposit checks within seconds. Digital budgeting tools help us track every dollar. Artificial intelligence can ...

Travel companies are considering charging customers a fee to bypass AI chatbots and speak directly with a human agent. While AI is effective for simple tasks, it often fails with complex travel issues ...

SPRINGFIELD, Mo. (KY3) - The Missouri Public Service Commission approved a rate agreement Wednesday that requires Empire District Electric Company to improve customer service and billing before ...

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For the past decade, customer journey design has assumed one thing: the customer is human. A real person. Messy. Emotional. Overloaded. Someone who needs clarity, reassurance, and a sense of progress ...