Left-leaning politician Yamandú Orsi is vowing to reform the country’s social security system and lower the retirement age less than a week after taking office as the President of Uruguay.

A common theme arising in the nearshoring space is whether or not business leaders who have decades of experience in the ...

Many LAC countries have strengthened their adherence to the rule of law — showing greater improvement than regions like the ...

SoftServe is expanding its talent search beyond Chile’s cities by opening a new delivery center in Chillán, a relatively ...

Mexican lender Grupo Financiero Banorte has earmarked US$40.2 million to expand its contact center operations and step up ...

Wall Street firms are announcing layoffs in the name of AI-driven innovation. But critics argue AI is just a convenient ...

The rise of AI chatbots in customer service hammered the stocks of Teleperformance and Concentrix, the biggest players in the ...

European telecom giant Nokia has opened a technology lab in Naucalpan de Juárez, just north of Mexico City, to tap into the region’s surging demand for data center services. The new facility is ...

Montevideo has overtaken its regional peers as the most expensive city in Latin America to buy a home, while Quito ranks as the cheapest, according to new data from the Torcuato Di Tella University ...

Philippine-based BPO firm MicroSourcing has expanded its global footprint into Latin America, opening a new service delivery center in Bogotá, the capital of Colombia. While the company has not ...

Mplus, the European customer experience services group, has acquired Eastern Europe–based BPO provider Valoris, expanding its footprint across key EU markets. Founded in 2006, Valoris has built a ...

The largest customer-experience outsourcers in the world are betting big on artificial intelligence as a game-changer for the service economy, however recent earnings calls show the sector is ...