Scam texts are eroding trust in SMS marketing, creating a "friction tax" for retailers as customers ignore legitimate ...

Sales teams face a crossroads: one path sidelines reps with automation, while the other uses AI to elevate human-centric selling. At the center of this shift is a paradox: AI anxiety is real, but ...

The Buy Now button is losing its luster. After years of digital-first dominance, shoppers are intentionally slowing down, stepping away from their screens, and heading back to physical stores — not ...

As fleets of autonomous robots expand across warehouses and retail operations, the robots-as-a-service (RaaS) market is projected to grow more than 30% annually through 2030 — driving demand for more ...

Marketing with generic email blasts is outdated. It’s time to put a new tool to work: personalized outreach. Email lead-generation expert Raphael Yu argues that “spray and pray” advertising tactics ...

Organizations are spending heavily on AI-driven sales enablement — yet execution on the ground continues to lag. Industry reports show 2025 was a tough year for sales teams, with slipping quotas, ...

Artificial intelligence chatbots drove 28% more shopper referrals to retail apps during the Black Friday weekend in 2025, accelerating the rise of AI storefronts. Analysis by mobile app insights ...

As AI shopping agents remove friction from online commerce, they are also erasing the behavioral signals retailers rely on to detect fraud — creating a visibility gap that could trigger the largest ...

The one-size-fits-all approach of legacy enterprise resource planning (ERP) systems continues to frustrate mid-market retailers, where thin margins leave little room for slow or rigid software. Most ...

eBay announced in a recent email to users that starting Feb. 20, it will prohibit third-party chatbots and AI agents from autonomously placing orders on its platform. The change aligns with updates to ...

E-commerce orders in the United States jumped 147% year-over-year in 2025, with more than half that growth spurred by top-performing brands, according to research released today by Omnisend. The ...